Raccoon Survey User Guide

This guide walks you step by step to use Raccoon Survey professionally. Here you will find how to:

• Create surveys for your organization or teams.

• Generate and distribute access tokens for participants.

• View reports and metrics.

Before you begin, ensure you have access to the application and the appropriate permissions.

Start Here

Follow these chapters in order if this is your first time:

• Create Surveys
  • Prerequisites
  • Steps
  • Illustrations
  • Step 1 — Go to the Surveys page.
  • Step 2 — Click the new survey button.
  • Step 3 — Fill in the modal with the survey details.
  • Step 4 — Create the questions for the survey.
  • Step 5 — Click the save button.
  • Once saved, the survey is available to generate tokens and distribute them.
• Generating access tokens
  • Prerequisites
  • Steps
  • Illustrations.
  • Step 1 — Go to the Reports page.
  • Step 2 — Select a survey to generate tokens for.
  • Step 3 — Choose the quantity and expiration date for the tokens.
  • Step 4 — Generate the tokens.
  • Step 5 — Export the tokens through a CSV file.
  • Best practices
• Token Distribution Guide
  • Prerequisites
  • Distribution Channels
  • Secure Procedure
  • Usage Overview
  • Illustrations
  • Step 1 — Access via the survey token URL
  • Step 2 — Answer the survey questions
  • Step 3 — Submit the survey
  • Step 4 — Finish
• Reports and Metrics
  • Prerequisites
  • Steps
  • Illustrations
  • Step 1 — Choose the survey for which you want to generate reports
  • Step 2 — Filter reports by date range (optional)
  • Step 3 — Click the “Export CSV” button
  • Step 4 — Download the CSV file
  • Related Chapters
• Survey Metrics
  • Survey Indicators
  • Illustrations
• Frequently Asked Questions (FAQ)
  • How do I create my first survey?
  • How do I distribute access tokens?
  • Can I integrate an external system?
  • Where can I see the results?
  • What should I do with 401/403 errors?